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Water Department
Water is one of Emporia's most important assets. Your local City Government has the responsibility of providing to you, for your convenience and enjoyment, an efficient water system. Water plays a very important role in our daily lives. Yet, its existence is easily taken for granted as we use it daily without realizing its importance, or the difficulty of making it suitable for use at a reasonable cost.
The City of Emporia Water Department is not supported by tax dollars. It is a self-supporting utility and only revenue from water users pay for pumping, treatment, transmission, distribution, commercial expenses and capital outlay for improvement and expansion of the water system.
Persistent inflation, main extensions, route replacement of existing mains and meter, chemical costs, energy costs, and capital improvements all have had an effect on the cost of providing potable water.
Providing for the proper operation of the water process requires both routine improvements to the existing system and major capital improvement projects to ensure that the provision of water will adequately meet the needs of future residential, commercial, and industrial development in the Emporia area.
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Brenda Reynoso
Utility Billing Coordinator
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Water Service
Physical Address
104 E. 5th Avenue
Emporia, KS 66801
Mailing Address
P.O. Box 928
Emporia, KS 66801
Phone: 620-343-4244
- How do I get my Water, Sewer and Trash services started?
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You can either come into the Water Department at 104 East 5th Avenue to sign for service or fill out the Begin Service form (PDF) and email it to Utilities, fax it to 620-343-5668, or bring it in. You will need to show proof of identification and sign the appropriate application for service. There will be a $15 service fee on your first bill. No deposit is required. Should you be unable to come into the office, call 620-343-4244 to obtain the needed information for faxing your request. All three services - water, sewer and refuse - are billed in one bill. Water Department hours are from 8 am to 5 pm. Monday through Friday. If service is needed after business hours, please call 620-341-4335 after 5 pm. There may be a $50 service fee due by noon the next day.
- Where do I call if I feel there is an error on my bill?
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If you wish to call our attention to any billing problem, please do not write on the bill stub. Include a separate note with your request on it, or call our office at 620 343-4244
- Where can I pay my water bill?
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Your bill is due and payable on the billing date and is delinquent on the penalty date. Penalties are charged on the basis of when payments are received, not when they are mailed. You can pay online. If paying at the office, bring entire bill with you.
Paying by Mail
Mail stub with your remittance to:
City of Emporia Water Department
P.O. Box 928
Emporia, KS 66801For your convenience, payments are accepted at in our drop box located in the parking lot south of our office at 104 E 5th Avenue We also offer Automatic Bank Drafting.
- Where do I report water leaks?
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During normal work hours (8 am to 5 pm, Monday through Friday), call 620-343-4244. Emergency Service after hours is available by calling 620-341-4335. There will be a charge if called out for a non-emergency situation.
- Why was my bill estimated?
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Lack of access to the meter, bad weather, a threatening dog, locked gates, etc. can prevent us from reading the meter and your bill will be estimated. Water meters must be, at all times, easily accessible for reading and servicing.
- What do I do if I think my water meter is frozen?
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The Water Service Department can help only if the meter is frozen or water in the main line is frozen. If you think you have a frozen water meter, call 620-343-4244 during normal work hours (8 am to 5 pm, Monday through Friday), or Emergency Service after hours is available by calling 620-341-4335. You will need to call a plumber if in-home plumbing or the line leading from the meter to your home or business is frozen.